2000031-1Disabled parking spacesUse this service to report a specific parking issue:
- Disabled parking spaces
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimedisabled,accessible,handicapped,permit,parking,illegalParking2000031-2Fire hydrant or routeUse this service to report a specific parking issue:
- Fire hydrant or route
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeparking,fire,route,hydrants,illegalParking2000031-3Unauthorized vehicle parked in your spaceUse this service to report a specific parking issue:
- Unauthorized vehicle parked in your space
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimepermit,parking,illegalParking2000032-1IntersectionUse this service to report a specific parking issue:
- Intersection
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeparking,intersectionParking2000033-1Parking - public lanes and alleysUse this service to report a specific parking issue:
- Public lanes and alleys
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeparking,illegal,lane,alleyParking2000034-1Municipal ParkUse this service to report a specific parking issue:
- Municipal Park
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeparking,park,parkland,grass,lotParking2000035-1No Parking ZoneUse this service to report a specific parking issue:
- No Parking Zone
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeno parking,illegal,signsParking2000036-1No Stopping ZoneUse this service to report a specific parking issue:
- No Stopping Zone
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeno stopping,peak,rush hour,timeParking2000037-1Winter Weather Parking BanUse this service to report a specific parking issue:
- Winter Weather Parking Ban
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeovernight,ban,parking,winter,snow,street,road,plowParking2000038-1Street - Over time limitUse this service to report a specific parking issue:
- Parked over time limit
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimepark,parking,too long,overtime,6,3,2,1,six,three,two,oneParking2000039-1On SidewalkPlease select the parking location or specific issue:
- On sidewalk
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeparking,sidewalkParking2000039-2Too Far From Curb (impeding traffic)Please select the parking location or specific issue:
- Too far from curb (impeding traffic)
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeparking,sidewalk,curb,trafficParking2000040-1Parked or stopped in a bike laneUse this service to report a specific parking issue:
- Parked or stopped in a bike lane
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimebike,bicycle,lane,cycle,cyclists,car,parkParking2000046-1Pay And Display MachineUse this service to report a specific issue with a pay and display machine. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimepay and display,machine,meter,ticket,printer,card readerParking2000068-1Abdandoned shopping cart on City of Ottawa propertyReport an abandoned shopping cart on City of Ottawa property. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeshopping,cart,abandonned,abandon,store,grocery,mallProperty damage or maintenance2000069-1Abandoned shopping cart on O.C. Transpo propertyReport an abandoned shopping cart on private property. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeshopping,cart,abandonned,abandon,store,grocery,mallProperty damage or maintenance2000081-1Drain Covers on the RoadUse this service to report issues related to Catchbasin (drain cover) including:
Blocked (causing flooding on the road)
- Missing
- Sunken or raised
- Broken
Note: It's normal for water to pool around a catch basin in wet weather. Roads are designed to drain based on the sewer capacity.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1 or if the issue is related to flooding.If this service is not available to you please call 613-580-2400.All other Service Requests will be triaged and addressed as operations allow.truerealtimedrain, catchbasin, road, flood, poolingRoad maintenance2000088-1Graffiti - Public Property - OffensiveYou may create a service request to report graffiti on public property. Public assets include City of Ottawa property, utility boxes, schools, National Capital Commission and other government property, newspaper vending boxes and railways. For other property ownership, please report graffiti on private property. If you are reporting multiple offences, please complete a separate service request report for each.
Offensive graffiti is generalized as being obscene or offensive in nature such as but not limited to, swear words or sexual drawings, and is not hate-based.
Vandalism based graffiti includes writing, painting or etching a symbol or "tag" that may or may not contain letters and is not considered offensive or hate based graffiti.
Hate graffiti is motivated by hate, bias or prejudice, based on race, nationality, ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation, or any similar factor. If you are reporting hate graffiti please call 3-1-1 immediately. Due to their sensitive nature, these requests may not be submitted online.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimevandalism, graffiti, hate, paintProperty damage or maintenance2000089-1Graffiti - Public Property - VandalismYou may create a service request to report graffiti on public property. Public assets include City of Ottawa property, utility boxes, schools, National Capital Commission and other government property, newspaper vending boxes and railways. For other property ownership, please report graffiti on private property. If you are reporting multiple offences, please complete a separate service request report for each.
Offensive graffiti is generalized as being obscene or offensive in nature such as but not limited to, swear words or sexual drawings, and is not hate-based.
Vandalism based graffiti includes writing, painting or etching a symbol or "tag" that may or may not contain letters and is not considered offensive or hate based graffiti.
Hate graffiti is motivated by hate, bias or prejudice, based on race, nationality, ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation, or any similar factor. If you are reporting hate graffiti please call 3-1-1 immediately. Due to their sensitive nature, these requests may not be submitted online.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimevandalism, graffiti, hate, paintProperty damage or maintenance2000099-1Graffiti - Private Property - OffensiveYou may create a service request to report graffiti on private property, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Private property includes residential housing, businesses, commercial and industrial buildings. For other property, please report graffiti on public property. If you are reporting multiple graffiti offences, please complete a separate service request report for each.
Hate graffiti is motivated by hate, bias or prejudice, based on race, nationality, ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation, or any similar factor. If you are reporting hate graffiti please call 3-1-1 immediately. Due to their sensitive nature, these requests may not be submitted online.
Vandalism based graffiti includes writing, painting or etching a symbol or "tag" that may or may not contain letters and is not considered offensive or hate based graffiti.
Offensive graffiti is generalized as being obscene or offensive in nature such as but not limited to, swear words or sexual drawings, and is not hate-based.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimevandalism, graffiti, hate, paint, bylawProperty damage or maintenance2000099-2Graffiti - Private Property - VandalismYou may create a service request to report graffiti on private property, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Private property includes residential housing, businesses, commercial and industrial buildings. For other property, please report graffiti on public property. If you are reporting multiple graffiti offences, please complete a separate service request report for each.
Hate graffiti is motivated by hate, bias or prejudice, based on race, nationality, ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation, or any similar factor. If you are reporting hate graffiti please call 3-1-1 immediately. Due to their sensitive nature, these requests may not be submitted online.
Vandalism based graffiti includes writing, painting or etching a symbol or "tag" that may or may not contain letters and is not considered offensive or hate based graffiti.
Offensive graffiti is generalized as being obscene or offensive in nature such as but not limited to, swear words or sexual drawings, and is not hate-based.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimevandalism, graffiti, offensive, paint, bylawProperty damage or maintenance2000107-1Ball Diamond Field Requires MaintenanceRequests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
Select the feature or structure that requires maintenance:
- Ball diamond field
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimebaseball,field,sportsParks and trees2000109-1Trail/Pathway in City Park Requires MaintenanceUse this service to report an issue in a City Park, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeparks, broken, damaged, path, sidewalk, garbage, lightParks and trees2000111-1Grass in City Park Requires MaintenanceRequests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
Select the feature or structure that requires maintenance:
- Grass requires maintenance in City park
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegrass,lawn,cutting,mowing,parkParks and trees2000111-2Wild Parsnip, Poison Ivy or Giant Hogweed in municipal parkRequests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
Select the feature or structure that requires maintenance:
- Wild Parsnip, Poison Ivy or Giant Hogweed in municipal park
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegrass,cutting,wowing,lawn,weeds,wild parsnip,poison ivy,giant hogweed,parkParks and trees2000112-1Garbage Cans in ParksRequests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
Select the feature or structure that requires maintenance:
- Garbage can in City park
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeGarbage,cans,waste,parkParks and trees2000116-1Abandoned shopping cart in a City ParkYou may create a service request to report an abandoned shopping cart in a City Park. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeshopping cart,abandonedParks and trees2000123-1Shrub or Bush in City Park Requires MaintenanceRequests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
Select the feature or structure that requires maintenance:
- Shrub or bush in City park
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeshrub,brush,parkParks and trees2000154-1DitchesUse this service to report a problem with a road, sidewalk or pathway. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeditch,road,grass,floodRoad maintenance2000154-2Wild Parsnip, Poison Ivy or Giant Hogweed in ditchesUse this service to report Wild Parsnip, Poison Ivy or Giant Hogweed on a road, sidewalk or pathway. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeditch,road,street,grass,weeds,wild parsnip,poison ivy,giant hogweedParks and trees2000157-1Property damaged by city vehicleUse this service to report a problem with a private property.
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeroad, street, damageRoad maintenance2000158-1Area Between Road and Sidewalk (Easement)Use this service to report a problem with a road, sidewalk or pathway. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeroad,street,damage,garbage,snow,shopping cartRoad maintenance2000159-1Curb or GutterUse this service to report a problem with a road, sidewalk or pathway. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeroad,curb,garbage,broken,damaged,missing,raised,drivewayRoad maintenance2000161-1Wild Parsnip, Poison Ivy or Giant Hogweed on area between road lanes (median)Use this service to report Wild Parsnip, Poison Ivy or Giant Hogweed on area between road lanes (median). Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeroad,street,median,grass,weeds,wild parsnip,poison ivy,giant hogweedParks and trees2000162-1Roads Maintenance - General OperationsUse this service to report a damaged road, a dead animal on the road or abandoned shopping cart on the road. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeshopping,cart,road,street,abandonned,dead,animal,damagedRoad maintenance2000162-2Abandoned shopping cartUse this service to report an abandoned shopping cart on the road. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeshopping,cart,road,street,abandonnedRoad maintenance2000162-3Dead animal on the roadUse this service to report a dead animal on the road. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeroad,street,dead,animalRoad maintenance2000163-1Gravel ShoulderUse this service to report a problem with a road shoulder. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeroad,street,shoulder,grass,pothole,damaged,garbage,shopping cartRoad maintenance2000163-2Wild Parsnip, Poison Ivy or Giant Hogweed on sidewalk or road shoulderUse this service to report Wild Parsnip, Poison Ivy or Giant Hogweed on sidewalk or road shoulder. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeroad,street,sidewalk,shoulder,grass,weeds,wild parsnip,poison ivy,giant hogweedParks and trees2000164-1General Road MaintenanceUse this service to report a problem with a roadway, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeroad, street, gravel, mud, ice, slippery, plow, sand, snow, icy, flood, banks, sweepRoad maintenance2000164-2Pothole on the RoadUse this service to report a pothole, if the pothole issue is related to a construction activity (square or rectangular cut in road), an immediate hazard to people or property, personal accessibility or a traffic-related issue (such as traffic signals or traffic signs) please call 3-1-1.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimehole,street,corner,intersection,roadRoad maintenance2000165-1General Sidewalk MaintenanceUse this service to report a problem with a sidewalk or pathway, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimepath, sidewalk, park, garbage, shopping cartRoad maintenance2000165-2Winter Sidewalk MaintenanceUse this service to report a problem with a sidewalk or pathway during winter, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimepath, sidewalk, park, plow, sand, salt, ice, slip, slippery, snow, clearRoad maintenance2000166-1Broken or Missing Public Waste Containers Next to RoadwayUse this service to report public waste containers next to a roadway that are broken or missing, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegarbage, waste, recycle, missing, damaged, missed, broken, containerRoad maintenance2000173-1Black Box Collection - HousesUse this service to report an issue with residential curbside pick up of black boxes on collections day or a contractor please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegarbage, bins, bin, recycling, container, kitchen, organicsGarbage and recycling2000173-2Damaged Black BoxUse this service to report damaged black boxes. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegarbage, bins, bin, recycling, black, boxGarbage and recycling2000174-1Blue Box Collection - HousesUse this service to report an issue with residential curbside pick up of blue boxes on collection day or a complaint about the service delivery. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegarbage, bins, bin, recycling, container, kitchen, organicsGarbage and recycling2000174-2Damaged Blue BoxUse this service to report damaged blue boxes. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegarbage, bins, bin, recycling, blue, boxGarbage and recycling2031061-1Order a Garbage and Recycling Collection CalendarRequest a calendar be sent to you by mail. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimecalendarGarbage and recycling2000177-1Christmas TreesUse this service to report an issue with residential curbside pick up of Christmas trees on collection day or a complaint about the service delivery. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegarbage,Christmas TreesGarbage and recycling2000178-1Garbage CollectionUse this service to report an issue with residential curbside pick up of regular garbage on collection day. It may also be used to report a driver/contractor complaint and client feedback. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegarbage, bins, bin, recycling, container, kitchen, organicsGarbage and recycling2000180-1Green Bin CollectionUse this service to report an issue with residential curbside pick up of green bins on collection day or a complaint about the service delivery. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegarbage, bins, bin, recycling, container, kitchen, organicsGarbage and recycling2000180-2Damaged Green BinUse this service to report damaged green bins. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegarbage, bins, bin, recycling, greenGarbage and recycling2000186-1Street LightingUse this service to report a problem with street lighting You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimestreet light,traffic,broken,damage,burntRoad maintenance2000197-1Special ConsiderationThe Special Consideration waste program was created for residents requiring collection of diapers and incontinence products on the weeks without scheduled garbage collection. Participating households can place one bag of waste diapers and incontinence products out for collection on the alternating week from garbage collection. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimediapers,incontinenceGarbage and recycling2000341-1City Trees - Determine HealthYou may create a service request to report a tree on municipal property that you suspect is in poor health.
A forestry inspector will visit the site within 15 business days to examine the condition of the tree and determine the work to be done. The Forestry Inspector will leave you a voice message or door knocker with the status of your call.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimetree,forestry,health,rotParks and trees2000342-1City Trees - Determine OwnershipSubmit a request to have an inspector determine the ownership of a tree. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimetree,owner,propertyParks and trees2000344-1City Trees - Brush and Wood RemovalTo report an immediate hazard to people or property, call 3-1-1. After clearing, pruning and other tree maintenance activities, City staff pile branches and wood for pickup. Nearby residents are advised that this pickup will occur within 2-3 business days.
If the city hasn't picked up trimmings 3 business days after they completed their work, submit a request for brush or wood pickup.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimetree,brush,wood,removal,debrisParks and trees2000353-1City Trees - Insect InfestationReport a tree on municipal property that is infested by insects.
If you are reporting an infestation of bees or wasps in a municipal tree, or another immediate hazard to people or property, call 3-1-1.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeInsect,bug,infestationParks and trees2000354-1City Trees - Stump RemovalRequest to have a stump removed (Municipal property only).
City staff only remove tree stumps from municipal property. This work is scheduled and completed between May and November.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimetree,stump,removalParks and trees2000365-1City Trees - New Tree MaintenanceRequest new city tree maintenance (planted within the past 3 years). Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimetree,maintenance,trimParks and trees2000379-1City Trees - Trees in TrustThe City's Trees in Trust program needs your help to find suitable locations for street trees. Street trees are available by request on a first come, first served basis.
- There will be no charge to the homeowner (supply and planting will be provided by the City).
- The program applies only to homes with street frontage (the space between your property line and the roadway).
- The property owner must pledge to assist with the proper tree care (watering) for the first three years of the tree's life. Instructions will be provided.
- Trees will be a minimum size of 50 mm diameter, or 2 to 3 meters in height.
- Limit of one tree per single fronting household or two trees per corner lot.
- The proposed location must meet the Trees in Trust program criteria.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimetrees,program,street treesParks and trees2003000-1Machinery NoiseEquipment in your neighbourhood that cannot be operated too loudly include:
- Chainsaws
- Power lawn mowers
- Leaf blowers
- Power tools
- Air conditioners
- Heat pumps
- Compressors
- Exhaust systems
- Filtration systems
- Other noisy power tools
This type of power equipment should not be operated:
- Monday-Saturday: Between 9 pm and 7 am
- Sundays and holidays: Between 9 pm and 9 am.
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimechainsaws,power lawn mowers,leaf blowers,power tools,air conditioners,heat pumps,compressors,exhaust systems,filtration systems,noisy,equipment,loud,construction,noiseNoise2003001-1Car Alarm NoiseIf you hear a house alarm or are concerned about someone's safety, call 911.
If a car alarm in your neighbourhood sounds for more than five minutes, it could be a violation of Ottawa's Noise By-Law 2017-255.
Snow removal and vehicle back up alarms are not considered car alarms.
Note: When you report a noise complaint about a car alarm, you will need to provide the car's license plate number. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimecar,alarm,truck,vehicle,automobileNoise2003002-1Construction Site NoiseIt is a violation of Ottawa's Noise By-Law 2017-255 for construction sites or heavy equipment to operate in any structure, highway or building:
- Monday-Saturday: Between 10 pm and 7 am
- Sundays and holidays: Between 10 pm and 9 am
Further limits are placed on the demolition and construction of buildings in established residential neighbourhoods. Infill construction is not permitted:
- Weekdays: Between 8 pm and 7 am
- Weekends and holidays: Between 7 pm and 9 am
Report a noise complaint about construction sites or machinery.
An Ottawa by-law officer will be in touch to help you with your complaint. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeconstruction,maintenance,building,demolition,infill,equipement,workersNoise2003003-1Delivery Vehicle NoiseGarbage or delivery vehicles
It is a violation of Ottawa's Noise By-Law 2017-255 to operate garbage collection vehicles or heavy delivery vehicles:
- Weekdays: Between 11 pm and 7 am
- Weekends and holidays: Between 11 pm and 9 am
City waste collection is exempted, as are waste collection and deliveries in the downtown area illustrated in Schedule B of the Noise By-law. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimedelivery,night,truck,beeping,back up,backing,deliveries,transportNoise2003004-1Garbage NoiseGarbage or delivery vehicles
It is a violation of Ottawa's Noise By-Law 2017-255 to operate garbage collection vehicles or heavy delivery vehicles:
- Weekdays: Between 11 pm and 7 am
- Weekends and holidays: Between 11 pm and 9 am
City waste collection is exempted, as are waste collection and deliveries in the downtown area illustrated in Schedule B of the Noise By-law. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegarbage,recycling,green bin,truck,loud,noise,bangingNoise2003006-1Loud NoiseHaving a party or an event? It could be a violation of Ottawa's Noise By-law 2017-255 to make loud noises or emit reproduction sounds that disturb your neighbours:
This includes:
- Loud music
- Musical instruments
- Radios
- Televisions
- Stereos
- Computers
- Shouting
During the daytime, between 7 am and 11 pm, any noise must be kept below the decibel limits set in the Noise By-law. Overnight, between 11 pm and 7 am, any noise that disturbs someone may be considered a violation. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeparty,event,loud,music,instruments,guitar,drums,radio,stereo,television,TV,t.v.,computers,shouting,yelling,talking,loudly,laughing,screaming,singingNoise2003009-1ShoutingHaving a party or an event? It could be a violation of Ottawa's Noise By-law 2017-255 to make loud noises or emit reproduction sounds that disturb your neighbours:
This includes:
- Loud music
- Musical instruments
- Radios
- Televisions
- Stereos
- Computers
- Shouting
During the daytime, between 7 am and 11 pm, any noise must be kept below the decibel limits set in the Noise By-law. Overnight, between 11 pm and 7 am, any noise that disturbs someone may be considered a violation. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeshouting,yelling,screaming,shreeking,talking,loud,loudlyNoise2003014-1Dog Previously at LargeYou may create a service request online to report:
- Dogs previously running loose or at large
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimedog,puppy,loose,running,leashAnimals and pets2003015-1Dog BarkingYou may create a service request online to report:
- Barking dogs
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimedog,puppy,barking,noiseAnimals and pets2003018-1Dog in ParkYou may create a service request online to report:
- Dogs in prohibited parks
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimedog,puppy,park,loose,running,leash,field,court,swings,wading pool,splash padAnimals and pets2003019-1Unlicensed DogYou may create a service request online to report:
- Unlicensed dogs
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimedog,puppy,license,licence,registered,tag,pet.Animals and pets2003020-1Pitbull IssueYou may create a service request online to report:
- Pit bull ban violations
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimepitbull,pit bull,puppy,puppies,muzzle,breed,muzzleAnimals and pets2003022-1Unlicensed CatYou may create a service request to report:
- Unlicensed cats
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimecat,kitten,license,licence,registered,tag,petAnimals and pets2003023-1Cat DisturbanceYou may create a service request to report:
- Cat disturbances
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimecat,disturbance,digging,noiseAnimals and pets2003025-1Illegal Exotic AnimalReport prohibited exotic animals. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimepet,animal,snake,dangerous,wildAnimals and pets2003030-1Private Property Maintenance - Building ExteriorYou may create a service request to report a possible by-law violation related to any of the following:
- Building exterior
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimedoor,window,driveway,walkway,laneway,entrance,brick,falling,unsafeProperty damage or maintenance2003031-1Private Property Maintenance - Building InteriorYou may create a service request to report a possible by-law violation related to any of the following:
- Damaged/unmaintained building interior
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimemould,mold,bugs,insects,infestation,infested,damaged,broken,sink,toilet,fridge,stove,oven,power,electrical,dirty,unsafeProperty damage or maintenance2003032-1Private Property Maintenance - Business Premise InspectionYou may create a service request to report a possible by-law violation related to any of the following:
- Business premise inspection
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimestore,business,commercial,dirty,broken,unsafe,damaged,mold,bugs,insects,infestation,infestedProperty damage or maintenance2003034-1Private Property Maintenance - Derelict VehicleYou may create a service request to report a possible by-law violation related to any of the following:
- Derelict vehicle
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeabandoned,derelict,junk,car,truck,vehicleProperty damage or maintenance2003035-1Private Property Maintenance - ElevatorsYou may create a service request to report a possible by-law violation related to any of the following: Elevators. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeelevator,lift,out of order,maintenanceProperty damage or maintenance2003036-1Private Property Maintenance - Exterior Debris and WasteYou may create a service request to report a possible by-law violation related to any of the following:
- Accumulation of junk or debris around a property
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimejunk,garbage,debris,lawn,yardProperty damage or maintenance2003038-1Private Property Maintenance - Grass and Long WeedsYou may create a service request to report a possible by-law violation related to any of the following:
- Uncontrolled growth of grass
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegrass,lawn,mow,cut,weeds,long,yardProperty damage or maintenance2003048-1Private Property Maintenance - Abandoned shopping cartYou may create a service request to report an abandoned shopping cart on private property. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeshopping,cartProperty damage or maintenance2003053-1Lost My PetYou may create a service request to report:
- Lost cats
- Lost dogs
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimedog,cat,puppy,kitten,lost,missingAnimals and pets2003054-1Too Many AnimalsYou may create a service request to report:
- A combined total of more than five cats and dogs over 20 weeks of age at one residence (that is not known to be operating as a licensed kennel)
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimedogs,cats,puppy,puppies,kitten,kittens,animals,petsAnimals and pets2030713-1Dog Muzzle Order ViolationYou may create a service request online to report:
- Dog muzzle order violations
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimedog,dangerous,bite,muzzleAnimals and pets2030714-1Stoop and Scoop ViolationYou may create a service request online to report:
- Stoop and scoop violations
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimestoop,scoop,bag,pick up,poo,poop,waste,dog,puppy,crap,excrement,fecesAnimals and pets2030759-1Oversized VehicleYou may create a service request to report a vehicle or trailer parked on private property that is more than 6 meters in length. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeoversize,parking,trailer,bus,camper,RV,recreational vehicle,boat,sailboat,driveway,lanewayParking2030760-1Front Yard ParkingYou may create a service request to report a vehicle parked on a lawn on private property. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeparking,lawn,grass,front,yardParking2030764-1Smoking at a City Facility or PropertyTo report a smoking violation, please select from the following list of locations or situations:
- Smoking at a City Facility/Property
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimesmoking,park,inside,centre,hall,arena,parking,buildingHealth and safety2030765-1Smoking in a Common AreaTo report a smoking violation, please select from the following list of locations or situations:
- Smoking in a Common Area
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimesmoking,apartment,public,building,inside,laundry,elevator,common,lobby,basement,parking,garbageHealth and safety2030766-1Smoking at a Hospital or Long Term Care FacilityTo report a smoking violation, please select from the following list of locations or situations:
- Smoking at a Hospital or Long Term Care Facility
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimesmoking,hospital,nursing home,long term care facility,hospiceHealth and safety2030767-1Smoking at a Restaurant, Bar, PatioTo report a smoking violation, please select from the following list of locations or situations:
- Smoking at Restaurant, Bar, Patio
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimesmoking,bar,restaurant,patio,coffee,shop,food,drink,cigarette,cigarHealth and safety2030768-1Smoking at a SchoolTo report a smoking violation, please select from the following list of locations or situations:
- Smoking at a School
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimesmoking,schoolHealth and safety2030769-1Smoking Shisha or HookahTo report a smoking violation, please select from the following list of locations or situations:
- Smoking Shisha/Hookah
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimesmoking,shisha,hookah,tobaccoHealth and safety2030770-1Tobacco Retail Sales to MinorReport tobacco sales to minors.
The sale of tobacco products, including in-store placement and advertising, is regulated by the Smoke-Free Ontario Act. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimecigarettes,cigars,children,minors,kids,teenagers,teens,underage,illegal,storeHealth and safety2030771-1Tobacco Retail Signage ViolationThe sale of tobacco products, including in-store placement and advertising, is regulated by the Smoke-Free Ontario Act. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimetobacco,smoking,cigarettes,cigars,pipes,chew,chewing,signs,store,convenience,smoke,shop,advertising,ads,posters,stickersHealth and safety2030772-1Tobacco Retail Signage RequestTobacco retailers can request new or additional signage, such as health warnings or age restrictions. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimetobacco,retailer,signage,sign,health,warnings,age,restriction,minorHealth and safety2030773-1Smoking in the Workplace ViolationTo report a smoking violation, please select from the following list of locations or situations:
- Smoking in the Workplace Violation
Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimesmoking,inside,work,office,workplace,employHealth and safety2031035-1Graffiti - OC TranspoYou may create a service request to report graffiti on OC Transpo property. For any other property, please report graffiti on a public or private property. If you are reporting multiple offences, please complete a separate service request report for each.
Offensive graffiti is generalized as being obscene or offensive in nature such as but not limited to, swear words or sexual drawings, and is not hate-based.
Vandalism based graffiti includes writing, painting or etching a symbol or "tag" that may or may not contain letters and is not considered offensive or hate based graffiti.
Hate graffiti is motivated by hate, bias or prejudice, based on race, nationality, ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation, or any similar factor. If you are reporting hate graffiti please call 3-1-1 immediately. Due to their sensitive nature, these requests may not be submitted online.
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimevandalism, graffiti, hate, paintProperty damage or maintenance2031040-1Request for Recycling Bins - New Home/MovedUse this to request new recycling bins to be delivered at your home address. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. If you have a damaged, broken or missing recycling bin or green bin, you can request a replacement by calling 3-1-1. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeblue box, black box, green bin, garbage, recycling, containerGarbage and recycling2031041-1Request for Recycling Bins - Stolen/MissingUse this to request replacement bins to be delivered at your home address. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. If you have a damaged, broken or missing recycling bin or green bin, you can request a replacement by calling 3-1-1. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeblue box, black box, green bin, garbage, recycling, containerGarbage and recycling2031042-1Request for Recycling Bins - Additional Bin RequiredUse this service to request replacement bins to be delivered at your home address. Please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. If you have a damaged, broken or missing recycling bin or green bin, you can request a replacement by calling 3-1-1. You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimeblue box, black box, green bin, garbage, recycling, containerGarbage and recycling2031051-1Full Public Waste Containers Next to RoadwayUse this service to report public waste containers next to a roadway that are full, please note that your contact information (first name, last name, phone number, email and address) is mandatory for this service. Please call 3-1-1 if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).
You can call 311 at any time for help if you experience difficulties completing this request from your mobile device. For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400.truerealtimegarbage, waste, recycle, full, containerRoad maintenance